For canteens, patient rooms, hotels — every space you manage where humans have an experience worth understanding.
Every space you manage generates thousands of signals per day — what broke, what delighted, what almost hurt someone. Almost none of them ever reach the person responsible. QRFeedz closes that gap with three connected machines on a single continuous bus.
What it does
Nobody buys "a feedback tool" any more. What you're actually after is three distinct capabilities — and they only matter together.
Not a survey. A genuinely adaptive AI conversation that branches off whatever the employee says, grounded in today's menu and your internal rules.
A fixed form collects what you already guessed. A dialogue surfaces what you didn't.
Managers ask their operation questions in plain language. "Anything recurring about the gnocchi?" gets an answer with sources, timing, and comparisons — no dashboards, no SQL.
The analyst chat replaces your weekly report. It does in one sentence what a BI tool needs ten clicks for.
The moment a critical pattern crosses threshold — five diners flagging the same sauce inside ten minutes — your operations manager gets notified. Live, not next Monday.
Surveys tell you what went wrong last month. QRFeedz tells you while lunch is still being served.
A dialogue, not a survey
A static survey asks what it planned to ask. QRFeedz asks follow-ups based on what the employee actually said — grounded in today's menu, yesterday's incidents, and your organization's standing rules.
Every follow-up is generated live. No decision tree, no if-this-then-that. A single AI agent carries internal notes between turns that the employee never sees, so it always builds on what came before.
Off-topic and abusive input bounced with a polite redirect. Defaults to related when uncertain.
Probes the specific dish, not the general feeling. Menu- and memory-aware.
Hard cap at four turns. Safety override forces at least one follow-up on short answers.
Personalized second-person recap. Emergency contacts only when a health concern surfaces.
The follow-up questions are the product. A form would have stopped at "gnocchi bad".
For operations managers
Every completed conversation is dissected into structured mentions — dish, dimension, sentiment, urgency, time window — and stored in a knowledge layer your manager can simply talk to.
No dashboards. No filters. No SQL. Just plain questions and plain answers, with the exact sessions cited as evidence.
Live operations
Every finished conversation feeds a pattern engine. When N employees flag the same dish, the same dimension, inside the same short time window, your operations manager gets a notification.
Thresholds are configurable per engagement. Severity escalates for health and safety categories — an allergen mention is a Priority 1, a "portion felt small" is informational.
Consistent dimension: "too salty / watery". First mention at 12:39, most recent at 12:47. All main-line station, no à-la-carte hits. Pattern crossed the P1 threshold (4+ mentions / same dish / 10-min window).
A survey would have told you next Monday. By then, 200 people had the salty sauce.
Employees who ignore a 20-question form will answer one sentence on their phone. A two-week pilot surfaces what two years of surveys didn’t.
Polymorphic context
The AI doesn't speak in a vacuum. Every dialogue is grounded in your organization's standing context — code of conduct, allergen policy, emergency escalation protocol, tone, and business priorities — attached at the Company, Location, or Engagement level.
New store opening tomorrow? Attach a prompt at Location-level by lunchtime. It's picked up by every session from the next scan on, with no code change and no AI retraining.
It's the floor. FADP-aligned storage, no third-party analytics beacons, and a survey flow that never asks employees to identify themselves. Designed for pharma, biotech, banking — any environment where consumer SaaS can't make it past procurement.
Single-site pilot, production-ready in two weeks. You keep the data, we keep the model honest. On-prem deployment available on request.
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QRFeedz AG
Basel · Zurich
Switzerland